Refund & Cancellation Policy
Last updated: August 2026
1. Cancelling
You are on a rolling monthly agreement with no fixed term. You can cancel at any time. To avoid being charged for the next cycle, email ahmad.adil@anteikuai.com at least 7 days before your next billing date. Your system stays active until the end of the period you have already paid for.
2. Monthly fees
The £400 monthly fee is not refundable once a billing month has started. If you cancel mid-month, the service continues to the end of that month rather than being refunded pro rata.
3. Setup fee
The £500 setup fee covers work carried out at the start: provisioning your number, configuring and testing your assistant, and building it around the business details you supply. Once that work has begun, the setup fee is non-refundable. If you cancel before we have started provisioning, it is refunded in full.
4. Exceptions
We will refund, at our discretion, in these circumstances:
- A fault on our side that prevents the service from working for more than 7 consecutive days.
- A duplicate or incorrect charge.
Outages caused by third-party platforms or mobile network operators are outside our control and are addressed by restoring service rather than by refund, though we will always discuss it with you.
5. Contact
For billing questions or to cancel:
Email: ahmad.adil@anteikuai.com
Phone: 07771 981149